Magrabi

 

Discover MAGRABi: A Pioneer in Eye Care and Fashion Eyewear since 1927

About MAGRABi: A Unique Fusion of Eye Care and Fashion

Established in 1927, MAGRABi has emerged as a trailblazer in the world of eye care and fashion eyewear. Combining exceptional medical eye care expertise with an impressive collection of designer eyewear brands, MAGRABi has become the premier destination for optical innovation and style in the Middle East.

A Rich History and Unwavering Commitment

With its roots in Cairo, Egypt, MAGRABi embarked on its journey with a single store. Today, it boasts over 150 stores spread across five countries, a testament to its unwavering commitment to delivering the highest standards of customer service and product quality.

Pushing Frontiers in Ophthalmology

MAGRABi doesn't just offer a wide range of stylish frames and advanced contact lenses; it also leads the way in pioneering medical procedures. Notably, MAGRABi has been at the forefront of groundbreaking medical procedures, including the first corneal transplant surgery and the first laser refractive surgery in the Middle East.

The Vision: Blending Fashion and Eye Care

At the core of MAGRABi's ethos, inspired by founder Amin Magrabi, lies the belief that eye care is both a science and an art. Dr. Akef Magrabi, his son, has carried on this legacy by investing in non-profit eye care hospitals through the Magrabi Foundation while expanding the MAGRABi retail chain.

MAGRABi Store Features: Top-Notch Customer Service

MAGRABi prioritizes top-notch customer service to enrich the shopping experience and efficiently address inquiries. Customers can reach the MAGRABi customer care team via email or the contact us page on their website.

Multiple Contact Options: Reach Out Anytime

For any inquiries, customers can conveniently contact the Customer Service team at MAGRABi through various channels, including email and phone. Contact details for the UAE and KSA are provided as follows:

• UAE: 800 2000 137
• KSA: 800 8200 222

Hassle-Free Returns and Refunds

MAGRABi values customer satisfaction and offers a flexible return and exchange policy. In-store purchases can be returned within 14 days (2 days for KSA and Kuwait) with the original invoice. Online orders have a 14-day return window from the delivery date, while items with manufacturing defects can be returned within 30 days in Egypt.

Efficient Shipping Services

MAGRABi provides efficient shipping services in the UAE and KSA. Customers in Dubai, Sharjah, and Ajman can expect swift 4-hour delivery for orders placed by 5 pm during the 3-day super sale. Regular orders can expect delivery within 2 business days in the UAE and 2-4 business days in KSA. Same-day delivery is available in select cities in the UAE and Jeddah, KSA, for orders placed between 2 pm and 10 am the next day, with no minimum order value.

Flexible Payment Options

MAGRABi offers a comprehensive array of payment methods to ensure a convenient shopping experience. Accepted payment methods include credit cards (American Express, Visa, Mastercard), digital wallets (Apple Pay, Google Pay), Mada (Saudi Arabian payment system), Tabby (installment option), and Cash-on-Delivery (COD).

Frequently Asked Questions (FAQs) - MAGRABi Aug 2023 Discount Codes And Offers

Q1: How long does it take for MAGRABi to deliver my order? A: Delivery times at MAGRABi can vary depending on your location. Typically, orders are delivered within 2 business days in the UAE and 2-4 business days in KSA. Same-day delivery service is also available in selected cities in UAE and KSA.

Q2: Are all products returnable? A: No, there are some exceptions to MAGRABi's return policy. Specifically, all contact lenses and ophthalmic lenses cannot be returned or exchanged.

Q3: What’s the refund policy for orders paid with cash-on-delivery? A: For orders paid with cash-on-delivery, the refund will be issued to the customer’s bank account. This process usually takes between 3-7 working days.

Q4: Can I exchange optical frames that have been fitted with lenses? A: Yes, optical frames that have already been fitted with lenses can be exchanged for a different model, provided they meet the conditions of being in the same initial condition, unworn, and in their original packaging and unscratched.

Q5: If I want to exchange an online purchase, what’s the process? A: To exchange an online purchase, you will first need to return the item in-store. After the return process is completed, you can then make a new purchase for the item you wish to exchange for.

Q6: What are the costs involved when exchanging optical frames? A: Customers will bear the cost of the new lenses and any difference in price for the optical frame, if applicable when exchanging optical frames.

Experience Unparalleled Eye Care and Fashion at MAGRABi

Embrace the fusion of medical eye care expertise and cutting-edge fashion eyewear at MAGRABi. Discover the latest trends in eyewear while enjoying top-of-the-line eye care services. With a wide selection of quality eyewear and hassle-free returns, MAGRABi ensures a satisfying and cost-effective shopping experience for all its customers.